Refunds Policy
At Airly™, we stand behind the quality and engineering of our travel gear. We offer a 14-Day Return Policy, which means you have 14 calendar days after the recorded delivery date of your order to request a return.
1. Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
• The item must be unused, unwashed, and in the exact same brand-new condition that you received it, with all original tags, USB-C accessories, valves, and original packaging intact.
• You must provide your order number or original proof of purchase.
• Return requests must be submitted within 14 days of delivery.
2. How to Initiate a Return
To start a return, please email our Customer Concierge Team at hello@airlybag.com with your Order Number and the reason for your return.
If your return request is approved, our team will provide you with a Return Authorization (RMA) reference and the designated return facility address. Items sent back to us without prior return authorization will not be accepted or refunded.
3. Return Shipping Costs
• Change-of-Mind Returns: If you are returning an item due to personal preference, ordering the wrong size, or no longer needing the item, the customer is responsible for all return shipping costs using a trackable shipping method. Original shipping fees (if any) are non-refundable.
• Defective, Damaged, or Incorrect Items: Please inspect your order immediately upon arrival. If your Airly™ bag or electric pump arrives defective, damaged in transit, or incorrect, please contact us at hello@airlybag.com within 72 hours of delivery with clear photos or a short video demonstrating the issue. Once verified by our quality team, we will gladly send a free replacement or issue a full refund at no additional cost to you.
4. Multi-Pack Bundles & Promotional Items
• Bundle Returns (Weekender Pack & Voyager Pack): If you purchased a discounted multi-pack bundle and wish to return only part of the bundle, the kept item(s) will be recalculated at the standard single-item (Solo Pack) retail price and standard shipping rate, and the remaining balance will be refunded.
• Non-Returnable Items: We cannot accept returns on items explicitly marked as "Final Sale", used or hygiene-compromised bags, promotional free gifts, or digital gift cards.
5. Exchanges
The fastest way to ensure you receive your preferred size (16L, 29L, or 34L) is to contact us at hello@airlybag.com to initiate a return for your current item, and place a new order once your return request is approved.
6. Refund Processing Time
Once your returned parcel is received and inspected at our fulfillment facility, we will notify you via email regarding the approval status of your refund.
If approved, your refund will be automatically credited back to your original payment method within 5 to 10 business days. Please note that your bank or credit card issuer may require additional processing time to post the funds to your statement.
7. Contact Us
For any questions regarding returns, exchanges, or product support, please reach out to us at hello@airlybag.com or visit https://www.airlybag.com.
