Shipping Policy
At Airly™, we are committed to delivering your travel gear swiftly, securely, and reliably so you are ready for your next journey. Please review our shipping and delivery guidelines below.
1. Order Processing & Dispatch
All orders are processed and dispatched from our global fulfillment centers within 1 to 2 business days (Monday through Friday, excluding public holidays) after your order is confirmed.
Once your order has been dispatched, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct link to monitor your parcel's journey in real time. Please allow 24 to 48 hours for the carrier's tracking portal to update after dispatch.
2. Order Modifications & Cancellations
Because our fulfillment team begins preparing orders rapidly to ensure timely delivery, any requests to modify your shipping address, update item sizes, or cancel an order must be submitted within 60 minutes of placing your order by emailing hello@airlybag.com with your order number in the subject line.
Once an order has entered the packing or dispatch stage, we are unable to intercept, modify, or cancel it.
3. Shipping Rates & Complimentary Bundle Shipping
• Qualifying Multi-Pack Bundles (Weekender Pack & Voyager Pack): Enjoy Complimentary Tracked Shipping automatically applied at checkout.
• Single-Item Orders (Solo Pack): Standard tracked shipping rates are calculated automatically at checkout based on your delivery destination and package weight.
4. Estimated Delivery Timeframes
We partner with leading international air-freight and last-mile carriers to deliver across North America, Europe, the United Kingdom, and Asia-Pacific. Estimated transit times after dispatch are as follows:
• United States & Canada: 7 – 12 business days
• United Kingdom & European Union: 7 – 12 business days
• Australia & New Zealand: 8 – 14 business days
• Rest of World: 10 – 15 business days
Please note: Delivery windows are estimates and begin from the date of dispatch rather than the date of order placement. Occasional delays may occur due to peak travel seasons, severe weather, air-freight congestion, or local customs inspections beyond our control.
5. Address Accuracy & Undeliverable Packages
Please double-check that your shipping address—including apartment, suite, or unit numbers and postal codes—is complete and accurate before completing checkout.
We are unable to reroute packages once they are in transit. If a parcel is returned to our fulfillment center or fails delivery due to an incomplete or incorrect address provided by the customer, or failure to collect the parcel from the local carrier, the customer will be responsible for any reshipping fees.
6. Customs, Duties & Import Taxes
For most orders shipped to the United States, the United Kingdom, the European Union, and Canada, standard import clearance is handled seamlessly in transit. However, depending on your local customs authority and order value, international shipments may occasionally be subject to import duties, value-added tax (VAT), or customs clearance fees levied once the package reaches your country. Unless otherwise stated at checkout, any such local regulatory charges are the responsibility of the recipient.
7. Lost, Stolen, or Missing Packages
• In-Transit Delays or Loss: If your tracking status has not updated for more than 10 business days, please contact us at hello@airlybag.com and our support team will assist you in investigating with the courier.
• Packages Marked as "Delivered": Airly™ is not liable for packages that are lost or stolen after the carrier has officially recorded the shipment as delivered to the address provided at checkout. If your tracking shows "Delivered" but you cannot locate your parcel, please first check around your property, with neighbors, or with your building management, and file a trace or claim directly with the local carrier. Once you have obtained a carrier claim reference, please email hello@airlybag.com and our team will do our best to assist you.
8. Policy Updates & Contact Us
We reserve the right to update or modify this Shipping Policy at any time without prior notice. In the event of any shipping-related dispute, Airly™'s decision shall be final to the extent permitted by applicable consumer law.
If you have any questions regarding your shipment, please reach out to our Customer Concierge Team at hello@airlybag.com or visit https://www.airlybag.com.
