Privacy policy
Privacy Policy
Airly™ ("Airly," "we," "us," or "our") operates https://www.airlybag.com and all related content, features, tools, products, and services to provide you with an elevated, seamless travel-gear shopping experience (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of your personal information, this Privacy Policy governs.
By accessing or using any of the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. Personal Information We Collect
When we use the term "personal information," we mean any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymized or de-identified data. Depending on how you interact with the Services and where you reside, we may collect and process the following categories of personal information:
Contact & Identity Details: Your full name, billing address, shipping address, telephone number, and email address.
Payment & Financial Information: Credit or debit card details, selected payment method, transaction confirmations, and billing records (processed securely via PCI-DSS compliant payment gateways; we do not store raw full credit card numbers on our servers).
Account Information: Your login credentials, account preferences, saved addresses, and order settings if you choose to create an account.
Order & Transaction History: Products viewed, added to your cart, purchased, returned, exchanged, or canceled, along with fulfillment and delivery tracking records.
Customer Support Communications: Information, photos, or inquiries you provide when contacting our concierge and support team via email, contact forms, or social media channels.
Device & Technical Data: IP address, browser type and version, operating system, device identifiers, language preferences, and referring URLs.
Usage & Browsing Activity: Information about how you navigate and interact with our website, including pages viewed, time spent on pages, clickstream data, and cart activity collected via cookies, pixels, and similar technologies.
2. Sources of Personal Information
We collect personal information from the following sources:
Directly from You: When you place an order, subscribe to our newsletter, create an account, participate in promotions, or contact customer support.
Automatically Through the Services: Via cookies, web beacons, analytics tags, and similar tracking technologies when you browse our website from your computer or mobile device.
Authorized Service Providers: From trusted infrastructure, payment processing, fraud prevention, and global logistics partners who process data strictly on our behalf.
Marketing & Advertising Partners: From digital advertising networks and social media platforms where Permitted by applicable law.
3. How We Use Your Personal Information (and Legal Bases)
We use your personal information for the following business and commercial purposes. Where the UK or European Union General Data Protection Regulation (GDPR) applies, our legal bases are noted in brackets:
Order Fulfillment & Service Delivery [Legal Basis: Performance of a Contract]: To process payments, manufacture and ship your orders, provide real-time delivery updates, process returns or warranty claims, and manage your customer account.
Product Improvement & Personalization [Legal Basis: Legitimate Interests]: To analyze site performance, optimize user experience, remember your currency and regional preferences, and curate product recommendations tailored to your travel needs.
Marketing & Promotional Communications [Legal Basis: Consent / Legitimate Interests]: To send you updates on new product launches, exclusive bundle offers, and travel tips via email, and to deliver relevant advertisements across digital platforms. You may unsubscribe from promotional emails at any time.
Security, Fraud Prevention & Risk Management [Legal Basis: Legitimate Interests / Legal Obligation]: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, chargeback abuse, or other unlawful activity, and to protect the security of our customers and infrastructure.
Customer Support & Relationship Management [Legal Basis: Performance of a Contract / Legitimate Interests]: To respond promptly to your questions, resolve shipping or product inquiries, and maintain a high standard of service.
Legal & Regulatory Compliance [Legal Basis: Legal Obligation]: To comply with applicable tax, accounting, consumer protection, and data privacy laws, and to respond to lawful requests from courts or regulatory authorities.
4. How We Disclose Personal Information
We do not sell your personal information for monetary compensation. We disclose personal information only to trusted third parties under strict confidentiality and data-protection obligations in the following circumstances:
Enterprise Infrastructure & Service Providers: We share necessary data with vetted third-party partners who power our cloud hosting, e-commerce checkout infrastructure, payment processing (such as Visa, Mastercard, PayPal, Apple Pay, and Google Pay), warehousing, and international courier delivery. These providers are authorized to use your information solely to perform services on our behalf.
Advertising & Analytics Partners: We may share pseudonymous device identifiers, cookie data, and browsing events with analytics and advertising partners to measure campaign performance and show you relevant Airly™ advertisements on third-party platforms.
With Your Direction or Consent: When you explicitly request or consent to a disclosure, such as submitting a public product review or interacting with integrated social media features.
Corporate Transactions: In connection with a merger, acquisition, financing, reorganization, or sale of all or a portion of our business assets, subject to standard confidentiality protections.
Legal Protection & Compliance: Where required by law, subpoena, or court order, or when necessary to enforce our Terms of Service, prevent fraud, or protect the rights, property, or safety of Airly™, our customers, or the public.
5. Cookies and Tracking Technologies
We use first-party and third-party cookies, pixels, and local storage technologies to keep items in your shopping cart, remember your regional currency settings, analyze site traffic, and measure the effectiveness of our marketing campaigns.
You can manage or disable non-essential cookies at any time through your browser settings. Please note that blocking strictly necessary cookies may affect checkout functionality and site performance.
6. Data Security and Retention
We implement industry-standard administrative, technical, and physical safeguards—including SSL/TLS encryption during data transmission and tokenized payment processing—to protect your personal information against unauthorized access, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% impenetrable, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your order history, honoring product warranties, resolving disputes, and satisfying legal, tax, and accounting retention requirements (typically up to 7 years for financial transaction records).
7. Your Privacy Rights and Choices (US, UK, EU & Canada)
Depending on your jurisdiction—including residents of the European Economic Area (EEA), the United Kingdom, Canada, and U.S. states such as California (CCPA/CPRA), Virginia, Colorado, Connecticut, and Texas—you may have the following rights regarding your personal information:
Right to Access / Know: Request confirmation of whether we process your personal information and receive a copy of the specific pieces and categories of data we hold about you.
Right to Correction (Rectification): Request that we correct inaccurate or incomplete personal information.
Right to Deletion (Erasure): Request that we delete personal information we have collected from you, subject to legal exceptions (such as completing an active order or retaining tax records).
Right to Data Portability: Receive your personal information in a structured, commonly used, machine-readable format.
Right to Opt Out of Targeted Advertising / "Sale" or "Sharing": Under certain U.S. state laws, sharing cookie or pixel identifiers with advertising partners for cross-context behavioral advertising may be defined as "sharing" or "selling." You have the right to opt out of this processing at any time by emailing us at hello@airlybag.com with the subject line "Privacy Opt-Out Request".
Global Privacy Control (GPC): Where required by applicable law, we recognize and honor valid Global Privacy Control (GPC) opt-out preference signals broadcast by your browser (https://globalprivacycontrol.org/) as a valid request to opt out of targeted advertising for that browser and device.
Additional Rights for UK & EEA Residents: You also have the right to object to processing based on our legitimate interests, the right to request restriction of processing, and the right to withdraw consent at any time where processing is based on consent (without affecting the lawfulness of prior processing).
Marketing Opt-Out: You may opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any promotional email or by contacting us directly. Transactional emails regarding your order status and shipping tracking will still be sent.
How to Exercise Your Rights
To exercise any of the rights described above, please contact our Privacy Team at hello@airlybag.com. We will not discriminate against you for exercising your privacy rights. To protect your security, we may verify your identity (for example, by confirming the email address and order number associated with your purchase) before fulfilling your request, and we will respond within the timeframe required by applicable law (typically within 30 to 45 days).
8. International Data Transfers
As a global travel brand serving customers across North America, Europe, and Asia-Pacific, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States and other jurisdictions where our fulfillment centers and technology partners operate.
When we transfer personal information out of the European Economic Area (EEA) or the United Kingdom to a country not yet deemed by regulators to provide an adequate level of data protection, we rely on legally recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, to ensure your information remains protected to European standards.
9. Third-Party Links and Social Media
Our website may contain links to external websites, carrier tracking portals, or social media platforms (such as Instagram, TikTok, or YouTube). We are not responsible for the privacy practices, security, or content of third-party websites not operated by Airly™. We encourage you to review the privacy policies of any external platforms you visit.
10. Children's Privacy
Our Services are designed for adult travelers and are not directed to individuals under the age of 16. We do not knowingly collect, use, or share personal information from children under 16. If you believe a child has provided personal information to us without parental consent, please contact us at hello@airlybag.com and we will promptly delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements to our Services, operational updates, or changes in international data protection laws. When we make material updates, we will post the revised policy on this page and update the "Last Updated" date at the top.
12. Contact Us & Complaints
For purposes of applicable data protection laws, Airly™ is the data controller responsible for your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our team at:
Email: hello@airlybag.com
Website: https://www.airlybag.com
If you reside in the UK or the European Economic Area and believe we have not adequately resolved a privacy concern, you also have the right to lodge a complaint with your local Data Protection Supervisory Authority (such as the Information Commissioner's Office (ICO) in the UK or the relevant national authority listed by the European Data Protection Board at https://edpb.europa.eu/about-edpb/about-edpb/members_en).